Terms & Conditions

Golden Life is a luxury travel and lifestyle concierge company based in Miami, Florida.

Our services may include the arrangement and coordination of yacht charters, luxury vehicle rentals, luxury villa and private residence stays, and concierge and lifestyle services.

Services may be arranged in the United States, the Bahamas, the Dominican Republic, Ibiza and other destinations worldwide, depending on availability and applicable local regulations.

Golden Life may act as a concierge, booking agent, charter broker, intermediary, or other authorized arranging party depending on the service and transaction.

Certain services are fulfilled by independent third-party operators, owners, rental companies, property managers, charter companies, or other service providers (“Service Providers”).

Golden Life does not necessarily own, operate, manage, maintain, or directly control the yachts, vehicles, villas, residences, or other assets presented through our services.

Golden Life carefully coordinates services with third-party Service Providers. The specific Service Provider responsible for a booking may be identified in the applicable booking confirmation, agreement, or other transaction documentation.

Golden Life is not responsible for the independent acts, omissions, operational decisions, maintenance, mechanical condition, staffing, weather-related decisions, or regulatory compliance of a third-party Service Provider, except to the extent required by applicable law.

All services are subject to availability.

Prices, yachts, vehicles, villas, itineraries, routes, schedules, amenities, and other service details are subject to confirmation and may change until a booking has been formally confirmed and the required payment has been received.

A quote or proposal does not constitute a confirmed reservation.

Unless expressly stated otherwise, taxes, governmental fees, fuel surcharges, repositioning fees, cleaning fees, security deposits, crew fees, delivery fees, marina fees, catering, additional hours, overtime, and other third-party charges may be additional.

A booking becomes binding only after Golden Life has confirmed the requested service, the applicable booking documentation has been accepted, and the required payment or deposit has been successfully processed.

Golden Life may require full payment, a deposit, or another payment structure depending on the service.

Payments may be processed through third-party payment providers. Golden Life does not store complete payment card information unless expressly stated otherwise.

The customer authorizes Golden Life to charge the payment method provided for all amounts properly due under the applicable booking.

Unless otherwise stated, prices may be quoted in U.S. Dollars (USD).

Currency conversion fees, bank charges, international transaction fees, or other charges imposed by a customer’s financial institution are the customer’s responsibility.

Customers are responsible for providing accurate and complete information required to fulfill a booking.

Depending on the service, this may include full legal names, contact information, passenger or guest information, identification or passport information, driver’s license information, travel dates and destinations, number of passengers or guests, special requirements, and other information reasonably required by a Service Provider.

Incorrect, incomplete, or late information may result in additional charges, delays, cancellation, or inability to provide the requested service.

Yacht charters are subject to the terms and conditions of the applicable yacht owner, charter company, captain, management company, marina, and applicable maritime authorities.

Weather, sea conditions, port restrictions, maritime regulations, safety considerations, mechanical issues, and captain’s decisions may affect an itinerary.

The captain or authorized operator may modify, delay, shorten, reroute, or cancel a voyage when reasonably necessary for safety or regulatory reasons.

No refund or compensation will be guaranteed for changes resulting from circumstances outside Golden Life’s reasonable control, subject to applicable law and the terms of the applicable charter agreement.

Villa and private residence bookings are subject to the applicable property’s rules and the terms imposed by the owner, manager, operator, or booking provider.

Guests must comply with occupancy limits, check-in and check-out requirements, noise restrictions, property rules, local laws, security requirements, damage policies, and restrictions regarding events, parties, commercial activity, or additional guests.

Additional cleaning, damage, security, event, or unauthorized-use charges may apply.

Vehicle rentals are subject to the requirements of the applicable rental company or vehicle provider.

Customers may be required to provide a valid driver’s license, identification, insurance, credit card, security deposit, or other documentation.

Additional charges may apply for mileage, fuel, tolls, parking, delivery, late return, cleaning, damage, traffic violations, or other expenses.

Golden Life is not responsible for traffic violations, accidents, vehicle misuse, damage, theft, or other incidents caused by the customer or an authorized driver.

Cancellation terms vary according to the service, destination, Service Provider, timing of cancellation, and applicable booking agreement.

The cancellation terms applicable to a specific booking will be provided in the booking confirmation or service agreement and form part of the contract.

Unless a specific booking agreement states otherwise, the following general principles apply:

Yachts: Deposits are generally non-refundable once the charter has been confirmed. Cancellation charges may increase as the charter date approaches. Certain peak-season, holiday, or special-event bookings may be fully non-refundable.

Villas: Cancellation policies vary significantly by property and season. Deposits may be non-refundable. Cancellation within the period specified in the booking confirmation may result in partial or full forfeiture of the booking amount.

Luxury Vehicles: Cancellation and refund conditions depend on the rental provider, vehicle category, rental period, and timing. Security deposits are separate from booking payments and may be subject to additional terms.

Where a third-party Service Provider imposes stricter cancellation penalties than those stated above, the Service Provider’s confirmed booking terms will prevail.

Golden Life will not retain amounts that are legally required to be refunded to the customer.

Requests to modify a confirmed booking are subject to availability and may result in additional charges.

Changes to dates, destinations, yachts, vehicles, villas, passenger numbers, duration, itinerary, or other material details may be treated as a cancellation and new booking depending on the applicable Service Provider’s terms.

Golden Life shall not be responsible for delays, cancellations, changes, losses, or additional expenses resulting from circumstances beyond its reasonable control, including severe weather, hurricanes or tropical storms, natural disasters, government restrictions, airport or port closures, air traffic restrictions, mechanical or technical issues, maritime conditions, political instability, strikes, civil unrest, acts of terrorism, public health emergencies, war or threats of war, changes in applicable laws or regulations, or other force majeure events.

Where possible, Golden Life will use commercially reasonable efforts to assist customers with alternatives.

Customers are solely responsible for ensuring that they possess all required passports, visas, travel authorizations, driver’s licenses, permits, insurance, health documentation, and other legally required documentation.

Golden Life does not guarantee admission into any country, territory, airport, marina, property, or destination.

Customers are responsible for complying with all applicable immigration, customs, aviation, maritime, transportation, and local laws.

Golden Life services may not be used for unlawful purposes or activities, including illegal transportation, smuggling, human trafficking, weapons trafficking, drug trafficking, fraud, money laundering, terrorist activity, unauthorized commercial activity, or any activity prohibited by applicable law.

Golden Life reserves the right to refuse, suspend, or cancel a booking where it reasonably believes the service may be used for an unlawful or prohibited purpose.

Where applicable, customers are responsible for security deposits and any charges resulting from damage, loss, excessive cleaning, unauthorized use, late return, additional guests, prohibited activities, or violation of applicable property, vehicle, yacht, or operator rules.

Such charges may be collected by Golden Life or directly by the applicable Service Provider.

Customers are responsible for obtaining any travel, medical, trip cancellation, liability, vehicle, property, or other insurance they consider appropriate.

Golden Life does not provide insurance unless expressly stated in writing.

To the maximum extent permitted by applicable law, Golden Life shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from a third-party service.

Golden Life’s liability, where legally permitted, shall be limited to the amount of fees actually paid directly to Golden Life for the specific service giving rise to the claim.

Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law.

To the extent permitted by law, the customer agrees to indemnify and hold harmless Golden Life, CHIPOM YATCHS LLC, its members, officers, employees, contractors, and representatives from claims, damages, liabilities, costs, or expenses arising from the customer’s breach of these Terms, unlawful conduct, damage caused by the customer or members of their party, misuse of a vehicle, yacht, villa, or other service, false or inaccurate information supplied by the customer, or violation of applicable laws or Service Provider rules.

All content appearing on the Golden Life website, including trademarks, logos, photographs, videos, graphics, text, designs, and other materials, is owned by or licensed to Golden Life unless otherwise indicated.

No content may be copied, reproduced, distributed, modified, or commercially exploited without prior written authorization.

Golden Life makes reasonable efforts to keep website information accurate and current but does not guarantee that all website content is complete, accurate, uninterrupted, or error-free.

Website content may include descriptions, images, availability indicators, prices, destinations, or other information supplied by third parties.

Golden Life reserves the right to modify website content at any time.

Golden Life’s collection and use of personal information is governed by our Privacy Policy.

By using our website or requesting services, you acknowledge that your information may need to be shared with relevant Service Providers, payment processors, technology providers, and other parties necessary to fulfill your request.

By submitting your information through our website, you consent to receive communications relating to your inquiry, booking, payment, itinerary, or requested service.

Where required by law, marketing communications will be subject to applicable consent and opt-out requirements.

Golden Life may communicate with customers through WhatsApp or other third-party messaging platforms.

Such platforms are operated independently by third parties and are subject to their own terms and privacy policies.

These Terms shall be governed by the laws of the State of Florida, without regard to conflict-of-law principles, except where mandatory law applicable to a consumer or transaction requires otherwise.

Any dispute that cannot be resolved informally shall be brought in a court of competent jurisdiction located in Miami-Dade County, Florida, unless applicable law requires another forum.

Golden Life may update these Terms from time to time.

The updated version will be posted on this website with a revised “Last Updated” date.

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.